Intensity Online Casino Privacy Policy

At Intensity Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and protect your data when you access our platform at intensityaus.com, use the Intensity Casino app, or interact with our services in any way. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us through our 24/7 LiveChat support if you have any questions.

1. About Us

Intensity Online Casino is operated by MK Group (MK Gaming Group), a company that also operates sister brands including EQ9, eMAX7, and U2Win. Our platform holds an official gaming licence issued by PAGCOR — the Philippine Amusement and Gaming Corporation — and our Random Number Generator (RNG) is independently certified by eCOGRA. We implement platform-wide 256-bit SSL encryption and maintain segregated player funds held in isolated accounts to ensure your financial security.

We have been serving players since 2020, with a primary focus on the Australian market. Whether you access us via desktop, mobile browser, or the downloadable IntensityAus App, the same privacy standards apply across all versions of our platform.

2. Information We Collect

When you sign up for an Intensity Casino login account or use any of our services, we may collect the following categories of personal information:

2.1 Registration and Identity Data

Full name, date of birth, and gender
Email address and phone number
Residential address and country of residence
Username and encrypted password
Identity documents submitted during KYC (Know Your Customer) verification

2.2 Financial and Transaction Data

Deposit and withdrawal history
Payment method details (Visa, Mastercard, PayID, Osko, Apple Pay, Google Pay, Neteller, Skrill, Tether USDT)
AUD account balance and transaction records
Bonus and promotional redemption history, including Welcome Bonus and Daily Tier Reward activity

2.3 Technical and Usage Data

IP address, browser type, and device information
Pages visited, games played, and time spent on the platform
App usage data from the Intensity Casino app, including in-app exclusive session records
Log files and cookies placed on your device

2.4 Communication Data

LiveChat conversation records, including messages sent when claiming your New Player Free AUD 66.33 via LiveChat PM
Telegram and Facebook interaction records
Feedback and support queries submitted to our team

3. How We Use Your Information

At Intensity Casino, we use the personal data we collect for the following lawful purposes:

Account management: To process your Intensity Online Casino login, verify your identity, and maintain your account securely.
Service delivery: To provide access to our full game library including pokies, live dealer, sportsbook via M8BET and SBOBET, progressive jackpots, and other casino products.
Bonus administration: To manage your participation in promotions such as the Welcome Bonus, Daily Mission Bonus, Wheel of Fortune, My Lucky Number draws, VIP Loyalty Program tiers (Bronze through Diamond), and referral commissions.
Financial processing: To handle deposits and withdrawals with zero transaction fees, and to verify KYC documentation required before your first withdrawal.
Legal compliance: To meet our obligations under applicable gambling regulations, including our PAGCOR licence requirements.
Security and fraud prevention: To detect and prevent suspicious activity, protect player funds, and ensure platform integrity.
Communication: To send you notifications about your account, bonuses, and promotional updates.
Improvement of services: To analyse usage patterns and enhance the overall user experience across desktop, mobile, and app platforms.

4. Cookies and Tracking Technologies

Our Intensity Online Casino platform uses cookies and similar tracking technologies to improve performance and your experience. These include session cookies, persistent cookies, and analytical tools that help us understand how players interact with our site. You may adjust your cookie preferences through your browser settings; however, disabling certain cookies may affect your ability to access or use some features of our platform, including the Intensity Casino log in process.

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

Service providers: With trusted third parties who assist us in operating our platform, including payment processors, game providers (such as Pragmatic Play, Playtech, Aristocrat, and others), and live casino providers (including DreamGaming, Sexy Baccarat, and Pragmatic Play Live).
Regulatory and legal requirements: With licensing authorities such as PAGCOR, or law enforcement agencies when required by law.
KYC and compliance partners: With identity verification services to fulfil our obligations as a licensed operator.
Business transfers: In the event of a merger, acquisition, or restructuring of MK Group, your data may be transferred to the relevant successor entity.

6. Data Security

We take the security of your personal information seriously. Our Intensity Casino platform employs 256-bit SSL encryption across all transactions and communications. Player funds are held in segregated isolated accounts, separate from operational funds. Our systems are regularly monitored and tested to guard against unauthorised access, data breaches, and cyber threats.

VIP members benefit from fast-track approval processes, with withdrawal processing times cut to as little as 30 minutes — and our 24-hour withdrawal channel ensures your financial data is handled promptly and securely at all times.

7. Data Retention

We retain your personal data for as long as your account remains active, and for a period thereafter as required by our legal and regulatory obligations. Where data is no longer needed, we securely delete or anonymise it in accordance with applicable data protection standards.

8. Your Rights

As a user of Intensity Online Casino Australia, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: In certain circumstances, you may request that we delete your personal information.
Right to restrict processing: You may ask us to limit how we use your data in specific situations.
Right to object: You may object to our processing of your data where it is based on legitimate interests.
Right to data portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us via our 24/7 LiveChat available on the Intensity Online Casino website and app.

9. Third-Party Links

Our platform may contain links to third-party websites, including our sportsbook partners and social media channels such as Facebook and Telegram. We are not responsible for the privacy practices of those external sites and encourage you to review their policies independently.

10. Responsible Gambling and Data

We may use your gameplay and account data to identify patterns associated with problem gambling and to enforce responsible gaming measures. This includes monitoring deposit frequency, session duration, and bonus claim behaviour as part of our commitment to player welfare.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via your registered email address or through an on-platform notification. Your continued use of the Intensity Casino Australia platform following any such update constitutes your acceptance of the revised policy. We recommend checking this page regularly to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

LiveChat: Available 24/7 via the bottom navigation bar on both the website and the Intensity Casino app
Telegram: Accessible through our official Telegram channel
Facebook: Via our official Facebook page

At Intensity Online Casino, your trust matters to us. We are dedicated to maintaining the highest standards of data protection and transparency, so you can enjoy everything our platform has to offer — from pokies and live dealer games to progressive jackpots and our full VIP rewards programme — with complete confidence and peace of mind.

Content updated: July 21, 2026